The Maids in West Houston

I received this POOR service on 3/28/23. I requested a deep cleaning for a move-in home. The manager informed me that I wouldn't have to lift a finger to move in as they would clean every space thoroughly. I was informed that the floors, carpet, whole kitchen, cabinets, bathroom tub/shower, sinks as well as webs and dust within the home would be taken care of. When I saw the job the next day I was very disappointed. I spoke with Tulane and asked her to direct me to her manager Carina who was on vacation apparently. I expressed all the things that were not done such as the webs in every bottom and top corner, the kitchen overhead that still had grease from the last homeowners, the bathroom tub/showers not being thoroughly cleaned, the shower glass not being touched, the dust still on the blinds, the dust in the closets spaces. It just looked untouched. She began to tell me they don't cover those things! LOL If I would've known all the things they COULDN'T DO, I would've just cleaned the house myself! Also, they refused to give me the names of the maids who did such a poor job. (I wanted my review to be thorough) LOL. Tulane promised that she would have her manager get back to me to discuss any refund or services that can be done to compensate however, I have YET to hear from anyone. Very unprofessional ad a waste of money. Definitely not worth a $350 job. LESSON LEARNED. BOOK with another company !!!!

I was going to give 3 stars but Im slowing finding areas in my apartment that were neglected. However they did have good professionalism, and were timely on arrival but that’s all. They had 3 people and took over two hours for an apartment that did not include folding clothes, or washing dishes. Moreover they never removed my dishes from dish washer or even asked. I had to ask for my windows to be clean and for them to wipe down my bar cart and they missed the side of my washer/dryer. The bottom tray in my freezer was not wipe at all. Also I have two king size pillows and two standard size pillows. They stuff and folded the king size in the regular pillow case and put the standard pillow in the king pillow, like why 🤷🏽‍♂️. There are a few other things but I don’t care to mention. Listen they over charge for their performance. Get me once not twice. I wouldn’t recommend them. Please do not use them.

We have used the West Houston Maids a couple of times. Both times, they were able to work with our schedule and arrive when promised. They are very thorough, we have yet to find anything they missed. We usually keep the house up ourselves, but when you have family over for an extended weekend or you are without power for an few days due to an artic blast, it is great to have the Maids come clean so it is easy to maintain again. We will use their services again.

For the most part, we are pleased. There are some minor issues every once in awhile like not cleaning sweeping/ floor under the sofas sometimes. Or missed on top of drive & other smaller appliances. Just stuff like that. Also, when I choose a time frame it’s because that’s when I can have everything ready for the team. (Like all bedding washed/ folded, dogs gone to the day boarding or groomers) & Corina is always good at accommodating this for me. But on a few occasions when she wasn’t working those days, they come really early, like up to an hour before earliest time frame booked. I get if they get a cancellation right before our clean, but we won’t ever be ready before designated time frame. So no major issues, or a deal- breaker, but The Maids is the most we’ve ever paid for cleaning services, and at the beginning (years ago) it was much better cleans.

I have used The Maids of West Houston for years. The ladies are extremely professional and they consistently do a fantastic job of thoroughly cleaning our home. The office staff is extremely friendly and easy to work with.